Ontor - About Us

Value Added Services:
Inside Sales Team
Our friendly and knowledgeable inside sales team can assist you with the following tasks:

Order Processing – enter orders, advise on deliveries.
Product Information – provide literature, drawings, catalogs, pricelists (via: mail, fax or email)
Application Assistance - phone assistance in choosing, applying, or selecting the right products for your application.

Outside Technical Sales Team
Our Outside Sales team has the training and many years of field experience you would come to expect from a distributor. Below are just some of their capabilities:

Seminars – can be done for any products we represent at any of Ontor’s offices or on site at your location.
Product Demonstrations - live working demos to show product functionality.
Lunch & Learn Presentations – when working with shorter time slots we can do product specific seminars and provide a complimentary lunch.

Warehousing and Shipping
Ontor maintains a 30,000 square foot facility in Toronto, which houses our inventory. Here are just some of the things Ontor does to make doing business easier.

Inventory Control – we maintain inventory levels that minimize out of stock and/or long lead-time situations on product lines we represent.
Urgent Delivery’s – In some cases when you urgently need a product that we have in stock on the same day, we can have a member of our sales team make the delivery directly to you at your facility or to the jobsite.
Drop shipments can be made.
24 hour turn around time on most stock orders.

Accounting Department

Quick and Easy New Account Setup - open credit within 24 hours after complete credit check on RUSH orders, 5-10 day open account for regular orders.
Payment Options - Visa, MasterCard, American Express, Terms, Prepayment, COD shipments, Special terms upon request/review.
Sales Activity Reports - sales history by product & part number to optimize available discounting or inventory levels
24 hour turn around time on most stock orders.

General

Catalogues, literature and linecards.
Detailed and helpful website.
Ontor invests a significant amount in tradeshows and advertising every year.
We process supplier warranties.
Ontor is a member of several industry associations.

Ontor Limited is a privately owned, third generation, family business that was first established in 1948 by Charles and John Elder and now headed by Robert Elder. Ontor is a National Sales Organization employing more than 20 people across the country. The corporate office is located in Toronto, Ontario.

For over seventy years Ontor Limited has operated a successful niche market distribution business, which has continued to grow every year. It has based its mission on simple principles that continue to be in-grained in its distinctive, family oriented, corporate culture. These key principles include partnership with our employees, customers and suppliers. These enable us to deliver the highest quality products to our market, at the most cost effective price, in the most courteous and time efficient manner. Our Core Values:

Customers First

Ownership

Do the Right Thing

Initiative

Team Oriented
The Ontor Advantage:

	We provide superior support to all of our customers

	We are behind our products all the way

	We do not rest until you are 100% satisfied

Our Mission:
Ontor is a world class distributor of HVAC/R products in Canada by providing exceptional customer service, superior product lines and staffed by talented, motivated, and committed employees. Industry Associations:
Ontor belongs to these industry associations:

Ontor's Value Added Services